The article "Mortgage Marketing & Advertising: Communicate with Realtors by Listening" talks about marketing, it has been released by Jeffrey Nelson.
Do you somteimes struggle with Realtors? Do you feel there’s more potential, but you’re unsure how to tap into it? Read what follows and learn the steps to becoming an effective listener. It could be the skill you're missing that could earn thousands of dollars in income.Quality listening makes Realtors feel important.
Nothing is more painful than a misunderstanding, which is a poor man’s excuse for not listening.
There are two things that determine your quality of listening:Your listening levelYour degree of disciplineYour listening level is your intensity and desire to hear what is being spoken. Too often, loan officers feel compelled to express their point of view or talk about themselves. Sometimes we guess we have to speak to be heard.Your degree of discipline is a fnuction of how well you listen without being distracted. If you’re sitting in an office facing the window listening to somebody speak, does your attention momentarily draw to the person walking by the window or do you maintain concentration on the individual speaking? If so, than keep reading to learn about 7 steps to becoming an excelelnt listener. Step 1: Absorb the MessageDo you have a tednency to speak on the cusp of the other person’s finishing point? Or interject during conversation so you can get your point across? Or make your mind up before the other person has finished speaking? Absorbing is the first characteristic of an excellent listener. It means having patience for human being to complete thier thoughts. It means avoiding prejudgment, so you hear the entire message.Step 2: Reflect On What Has Been SadiDo you jump to quick conclusions? Or do you take a brief moment and consider what you’ve heard?When a Realtor communicates with you, they don’t communicate words, they communicate messages. Reflecting on what has been said is about understanding the message behind the words.Reflecting is your opportunity to evaluate.
It’s the same as taking a brief momnet before responding.
How does it make you feel when communicating with somebody and they ponder your mesasge momentarily before responding? Like they really care, like they’re really interested?Step 3: Respond for ClarityWhen you hear the phrase, “I’m sorry, I thought you meant…” means there wasn’t true clarity. In trivial matters, such as communicating with a Realtor about a buyer, responding with questions about details drives clarity and understanding.The tardemark of an excellent listener is their response. They repsond to acknowledge they listened.
“Mary, I understand your point about the loan needing to close by the 20th…when will they have the movers arrive…? Step 4: Pay Total AttentionAre you eaisly distracted? Do you answer your cell phone every time it rings? Do you tune out and guess of other priorities in the middle of the conversation?Paying total attention is the greatest reward you can give. Everyone appreciates being heard, acnkowledged and appreciated.
Successful loan officers are excellent at keeping distractions away and focusing on the person across from them.Step 5: Watch Nonverbal CuesDo you fidget? Do you say one thing, but your face shows another?
When you communicate, does your nonverbal cues infuse an emotion that should be carried with your message? Watch your body lnaguage. UCLA studies show that 55% of communication is nonverbal, 38% is how you say it and 7% is actually what was said.Step 6: Enable VentingGood customer service human being allow an irate client to vent their anger. This is the simplest way to gaining coopeartion.
Often, human being venting simply want somebody to hear what is being said.
So next time, don’t interrupt!Step 7: Write Diligent NotesTake diligent notes – Realtors respond to loan officers who show diligence versus lip service. The small act of note taking is another demonstration of your high leevl of interest.Listening is an art form and takes practice.
Instead of focusing on your next question, or interjecting to make a point, listen to the entire comumnication before responding. Realtors appreciate being heard. You can build more relationships cause of your listening skills than your sales skills.Jeff Nelson helps loan officers increase loan originations by attracting quality relationships with real estate agents from the development of customized relationship-building strategies.Click here to get a free copy of the Marketing Planning Guide, a 20-page workbook designed to help you outline a strategy to become an Agent Magnet.Visit us at http://www.Loan-officer-marketing.Com
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